Your workload is growing

As your business flourishes, your workload increases, which is great news! However, it also entails an escalating number of pre-sales inquiries, shipping address updates, tracking link requests, product replacements, and a myriad of other customer concerns. To maintain customer satisfaction and prevent any potential backlogs or delays, you require first-rate support.

You want to improve your response time

An expedient response is a crucial aspect of establishing a valuable customer rapport. Augmenting your customer service team and refining your turnaround time is the optimal approach to demonstrate to your customers how much you value them.

You want to expand your coverage?

Considering expanding your office hours or offering weekend customer service? Customers will appreciate the convenience of 24/7 availability, particularly for international shipping.

You are handling support requests all by yourself

Many business owners begin by handling customer service themselves, and although it ensures excellent service for customers, it can distract from their passion for the business.

Delegating responsibilities can be daunting, but by entrusting eCommerce specialists with customer service management, including recruitment, training, guidance, and quality control for your agents, you can free up valuable time to concentrate on business expansion.

You want to increase customer satisfaction?

While there is no universal solution for customer satisfaction, we excel at establishing a systematic approach for assessing customer experiences, pinpointing areas of discontent, and introducing improvements that elevate contentment and foster loyalty.

Someone on the team got promoted or left the company

Although change can be daunting, it presents an excellent opportunity to reevaluate your business structure. Collaborating with Dream Support is akin to recruiting a remote team member, reinforced by our extensive eCommerce expertise, effortless onboarding, scalable integration, and mentorship and quality assurance initiatives.

You want to take advantage of customer service insights

Customer service is a valuable source of information - it can reveal your customers' preferences, feedback, and perceptions of your brand. We can analyze return and refund data, support inquiry patterns, product recommendations, and any other intricate feedback your customers provide.

You’re taking on more channels and tasks

Requiring assistance with live chat, updating your knowledge base, or managing social media comments and online reviews? Or, perhaps, you want to follow up with customers to ensure everything went smoothly?

Our dedicated Dream Support agent can handle it all, working closely with your fulfillment, social media, PR, and marketing teams to maintain crystal-clear communication.

Your business is new, or you’re launching a new product

When launching a new business, customer service may not be your top priority. However, we specialize in creating bespoke customer service systems that work seamlessly right from the start. This enables you to ensure that your customers have a positive experience from the very beginning, leading to positive word-of-mouth referrals.

You are ready for a more holistic, strategic customer service approach

Require assistance in streamlining your operations, enhancing your current procedures, or devising novel workflows from scratch? Our team can meticulously scrutinize and organize your existing processes to propose enhancements, generating a comprehensive plan of action that delivers measurable outcomes.

Moreover, we ensure that everything is well-documented, making it readily accessible for everyone in the company.