Are you looking for the best live chat software for an eCommerce website or E-Store?

A live chat app is a savvy method for offering better help and increasing sales. Besides, good live chat services can increase your visitor's experience and comfort, improving your brand's reputation.

So today we are looking at some of the live chat apps and their features and choosing the app for your website.

1. Tidio Chat

This app is offering features that is very useful to your eCommerce website, which includes a Shopify chatbot also. It’s an acceptable option, especially when you’re searching for AI smarts to sub in for agents. Tidio is a great ecommerce live chat app to help you have better conversations with your customers.

The pros of using Tidio Chat:

Tidio empowers you and your team to monitor all the live chats, emails, and messages on the same one screen.

Tidio's live app permits you to associate with guests continuously through adaptable gadgets.

You can likewise automate the mose most often inquiries by your clients assisting your representatives with saving time.

Tidio mixes with most top business programming you'll use in your day-to-day work process.

Some cons of Tidio chat

This app isn't designed for just online business storekeepers. This implies your particular arrangement of prerequisites can't be met by utilizing this apparatus.

You can't see messages from different properties on one Tidio tab, this could be very awkward on the off chance that you're dealing with numerous web-based business stores.

2. Tawk.to

Tawk.to is a free but powerful web-based business live chat app that allows you to look and talk with guests on your site or from a free adjustable page.

It is an internet business support tool that allows you to monitor and talk with the guests on your site, respond to support tickets, and make an assist place with engaging clients to help themselves.

The pros of using Tawk.to Chat app:

With devices like Live chat, Tagging, an Information Base, and video and voice additional items, you have what you should show up for clients when and where they need you most.

You can tag and relegate discussions to colleagues to guarantee the perfect individual is answering with impeccable timing. This implies your representatives can team up as well as answer inquiries with additional background information.

You can make information bases for both your group as well as clients. This engages your representatives to perform better and permits clients to determine their inquiries freely without conversing with a specialist.

The cost is presumably the most alluring piece of Tawk.to. You have every one of the fundamental elements that this client care device offers for nothing.

The cons of using Tawk.to

Tawk.to isn't worked for internet business. This is a major weakness since online business storekeepers have a particular arrangement of necessities that can't be met utilizing this instrument.

Their point of interaction isn't precisely appealing nor direct to utilize.

There have been many reports of issues with warnings not appearing. This could bring about messages getting missed and reactions postponed, which is the last thing your clients need. While the device might be free, the highlights you get are very restricted and you'll have to buy additional items for different elements including eliminating their organization marking.

3. HelpCenter

HelpCenter is an easy-to-use very user friendly app for web-based businesses, pointed toward making cooperation with clients more compelling. It has four marquee answers for assisting you with dealing with your help - FAQ manufacturer, HelpDesk tagging, Live chats and Tabs.

The pros of using the HelpCenter :

It contains advanced functionalities in addition to live chats that will assist you handle support, making it a good all-in-one solution.

Customers can receive assistance from you even after business hours by submitting a contact form. One account can be used to manage several stores.

The cons of using the HelpCenter:

Despite having a free plan, the majority of its key features are only accessible through pricier levels.

According to reviews, the app is not the most reliable.

Getting in touch with assistance and having your questions answered or refunds processed might be challenging.