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Customer Service Trends for 2021

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Did you know… that one of the quickest developing profession fields is Customer Success Manager?

5 Key Customer Support Trends for 2021

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It seems like the entire world has been briefly "required to be postponed" since the flare-up of

Types of Ecommerce

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Generally, there are six main models of ecommerce that businesses can be categorized into:

Social selling - FaceBook, Instagram

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![ Ecommerce quickly proved its value despite fears that lack of social presence and interaction

B2B ecommerce

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B2B business — even large industrial brands — is finally undergoing its own real time digital

Customer experience a driving force.

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As COVID-19 pushes us further toward a digital-first world, brands will have to work harder to

Progressive Web Apps (PWAs)

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Progressive Web Apps (PWAs) use the latest in web technology to deliver an online experience

Voice commerce and headless technology

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A January 2019 survey found that about 45% of Millennials had used voice technology like the Google

How Automation helps productivity and growth for Ecommerce.

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The goal of automation is to accomplish a task with as little human intervention as possible. That

Global ecommerce grows as markets outside of U.S.

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The ecommerce share of retail sales globally has been on the rise for at least the past five years